Introduction

Welcome to our Refund and Returns Policy page. We understand how important it is to feel confident when shopping online, especially when you’re ordering products from different parts of the world. Our mission is to make your shopping experience as smooth, transparent, and satisfying as possible. This policy outlines everything you need to know about returning products, requesting refunds, and how we handle international shipping returns. Please read carefully to ensure you understand your rights and obligations.

1. Eligibility for Returns and Refunds

We want you to be completely happy with your purchase. However, if for any reason you are not fully satisfied, we offer a return and refund policy designed to be fair and clear. Here are the key points regarding eligibility:

  • Time Frame: You may request a return or refund within 30 calendar days starting from the day you receive your order. This time frame allows you enough time to inspect your purchase carefully.
  • Condition of Items: Returned items must be in their original condition. This means they should be unused, unworn, unwashed, and with all tags and original packaging intact. Any damage caused by improper use or alteration of the product voids the eligibility for return.
  • Exclusions: Certain items cannot be returned for hygiene or safety reasons. This includes, but is not limited to, intimate apparel, undergarments, personalized/customized products, or items marked as non-returnable in the product description. Please verify product-specific conditions before ordering.
  • Proof of Purchase: To process a return or refund, we require a valid proof of purchase such as an order confirmation email or receipt.
  • Multiple Items: For orders containing multiple items, each item is assessed individually for return eligibility.

2. How to Initiate a Return

If you decide to return a product, please follow these steps carefully:

  • Contact Customer Support: Before sending any items back, please contact our Customer Support team at help@lm-ovements.world. Include your order number, the item(s) you wish to return, and a clear explanation of the reason for the return. Photos of the item’s condition and any defects can help speed up the process.
  • Return Authorization: We require prior approval for all returns. Our support team will provide you with a Return Merchandise Authorization (RMA) number or equivalent documentation that must accompany your return package.
  • Packing the Item: Ensure the product is securely packed in its original packaging or suitable alternative to avoid damage during transit. Include all original accessories, manuals, and tags.
  • Return Address: Use the return address provided by our Customer Support. Do not send returns to any other address to avoid delays or lost packages.
  • Return Shipping Label: We do not provide prepaid return labels for international shipments unless the return is due to our error. The customer is responsible for shipping costs unless otherwise stated.

3. Return Shipping and Costs

Because we ship products worldwide, it is important to understand how return shipping is handled:

  • Customer Responsibility: Unless the return is due to an error on our part (e.g., wrong item, defective product), customers are responsible for all return shipping costs, including customs clearance and related fees.
  • Recommended Shipping Methods: To protect your returned goods, we strongly recommend using a trackable and insured shipping service. This helps ensure your return package arrives safely and allows you to monitor the shipment.
  • Lost or Damaged Returns: We are not responsible for returns lost or damaged in transit. Please keep the shipment receipt and tracking number as proof.
  • Customs and Duties: Any customs fees or import duties incurred during the return shipment are the customer’s responsibility.

4. Refund Process and Timeline

Once we receive your returned item, our team will carefully inspect it to ensure it meets the return conditions. Here’s what happens next:

  • Inspection: We check the item for signs of use, damage, missing parts, or any deviation from the original condition.
  • Notification: Within 5 business days of receiving your return, we will send you an email confirming whether your return is approved or rejected.
  • Approved Refunds: If approved, your refund will be processed to the original payment method within 7-10 business days. Please note the following:
    • Refunds typically take 3-5 business days to appear in your account after processing, depending on your bank or payment provider.
    • Shipping costs for the original purchase are generally non-refundable, except when we made a mistake or sent a defective product.
    • Partial refunds may be applied if the returned item shows signs of wear or missing parts.
  • Rejected Returns: If the return does not meet the criteria, we will notify you of the reason, and the item may be sent back to you at your expense.

5. Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange a product:

  • Please return the original item following our return policy.
  • After your refund is processed, place a new order for the desired product.

We recommend checking product availability and details before placing a new order.

6. Damaged or Defective Items

We understand receiving damaged or defective products can be frustrating, and we are here to help.

  • Reporting: Please notify us within 7 calendar days of delivery if your product arrived damaged or is defective. Include photos and detailed descriptions.
  • Verification: Our support team will verify the issue and may request additional information.
  • Resolution: Depending on availability, we will offer a replacement or a full refund at no additional cost to you.
  • Return Shipping for Defects: We will provide a prepaid return shipping label or reimburse your return shipping costs if the issue is our fault.

7. International Customs and Import Duties

When shopping internationally, customs regulations and import duties vary by country:

  • Customer Responsibility: All customs duties, import taxes, and fees are the responsibility of the customer. These charges are not included in the product price or shipping fees.
  • Customs Clearance: Delays caused by customs inspections are beyond our control.
  • Research Local Regulations: We advise customers to check with local customs offices regarding applicable fees before ordering.

8. Contact Information and Support

If you have any questions, concerns, or need assistance regarding your order, returns, or refunds:

  • Please contact our Customer Support team at: help@lm-ovements.world
  • Our team is available 24\7
  • We aim to respond to all inquiries within 24–48 hours on business days.

Your satisfaction is our top priority, and we are committed to resolving any issues quickly and fairly.

Summary

We want you to enjoy your purchase and feel confident shopping with us. By following the above guidelines, the return and refund process will be smooth and transparent for everyone involved. Thank you for choosing our store!